Privacy policy

Here at Ishtar Lashes we are committed to respecting and protecting both the personal and business information you share with us. This privacy policy explains what personal information is collected through our websites and online services, how your data is used, transferred and disclosed by Ishtar Lashes when you use our websites and when you interact with us through social media, email, or phone.

Data controller

Purposes of Information Collection:

1. process your online orders
2. open an online account at your request
3. provide customer service, whether it’s responding to a request or following up on an order
4. include you in surveys and contests
5. market our products and services that may be of interest to you – for instance, we may add you to the Ishtar Lashes email list when you make an online purchase or sign up to receive emails; or we may add you to our postal mailing list when you make an online purchase

The data we collect:

Generally, we collect information that you actively provide through our services, we will not sell or rent this information to anyone. These data will be automatically collected when you:

• register an account on ishtarlashes.com
• place an order
• enter a contest or sweepstakes
• respond to a survey or communication such as e-mail, or
• engage with another website feature.

Your access to and control over information:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

–  See what data we have about you, if any.

–  Change/correct any data we have about you.

–  Have us delete any data we have about you.

–  Express any concern you have about our use of your data

Registration

When you choose to create an account on our website, user must disclose certain personally identifiable information for identification, including name and email address. This information is used to contact You about the products on our website in which you have expressed interest.

Online Order Information

If You choose to purchase products from Ishtarlashes.com website, we require the following information in order to fulfill your order: name, address, telephone number and email address.  We request an e-mail address during the order process so that we can send an email confirmation message acknowledging the receipt of your order. This message contains your name, address, the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.

Billing and other financial information

This information is used for billing purposes and to fulfill your orders.  It will only be shared with third parties who facilitate completion of the purchase transaction, such as by fulfilling orders and processing credit card payments.

We will not disclose your billing and/or credit card information with other third parties unless required by law or a court order, or unless disclosure is required to address and issue implicated by the financial transaction. For instance, if you claim that your billing and/or credit card information was used to make a purchase you did not authorize, details about the transaction may be disclosed to law enforcement and any party we deem necessary to address the matter.

Gift Recipient Information

We may also collect information about gift recipients, including name, delivery address, phone number, and other information, so that may be able to fulfill any purchases made on their behalf. We do not use information we collect about gift recipients for marketing purposes.

Communication from Ishtar Lashes

Whenever you purchase products from Ishtar Lashes, sign up for our newsletter, or any of our on site promotions, we collect and store the information that you volunteer. Information such as your name, e-mail address, postal address and phone number. The information you supply is added to our customer database. You may receive email communications from us about new products and services, discounts, special promotions or upcoming events. You will not receive any phone calls from us unless there is a customer service issue. In some instances, we use third-party companies to help us provide products and services to you, to assist us in managing customer information, or to fulfill our in house promotions and communicate with you. Some of these companies are given access to your contact information. These companies are contractually restricted from using your information in any manner other than in the service we have contracted them to do. Our customer’s privacy is very important to us.

How to Opt-Out of Email List

If you would no longer like to receive email newsletters from us, you can

unsubscribe by selecting the unsubscribe link located at the bottom of any of our promotional emails, or by modifying your preferences in the “My Account” section of our website.

Children’s Policy

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit Your data to the website.

Security

We take precautions to protect your information. When You submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), you can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for ‘https’ at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies

We use ‘cookies’, Web beacons, HTML5 local storage and other similar technologies to better understand how you interact with our services. A cookie is a piece of data stored on a site visitor’s device to help us improve your access to our site and identify repeat visitors to our site. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and You may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.